Privacy Policy and Data Protection

What are personal data and what categories of data do we deal with in Samphone?

The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. Personal data is any information, regardless of its nature and the medium in which it appears, able to identify a person.

Examples of categories of personal data treated by Samphone are:

Identification and contact details: Ex- Name, identification document number, tax identification number (NIF), age, date of birth, telephone contact, email, address, payment data, electronic identifiers (digital sign-in credentials), etc.

Relation with Samphone: EX- History of products and services that you searched, bought, navigation on the site, etc.

Profile: EX- Comments, likes, interests, and preferences, in their relationship with the other.

Who is responsible for the processing of your data?

The entity responsible for the processing of your personal data is Samphone- Telecomunicações, Unipessoal Lda.

How do we collect your personal data?

We collect your personal data, with your consent, when you make a purchase, contract a service or when you use our site. This collection can be done orally, in writing or through our website.

For what purposes do we treat your personal data?

Samphone guarantees that your data will be treated only for the purposes communicated to you and will not be used for any other purpose. Thus, we treat your personal data to guarantee the quality of the service that we provide and to be able to respond better to your needs.

Some examples of purposes for which we may use your data are:

Direct Marketing – To inform you of news, opportunities and promotions that may interest you

Customer Management – Procedures and information related to your order (eg: in-store survey, home delivery, etc.)

Loyalty Program – Enable online access to your purchase history or the possibility of making a return or requesting the activation of a guarantee.

On what basis do we treat your personal data?

Your express consent: either in writing or orally, for example, for direct marketing purposes, to receive emails or messages from Samphone.

The execution of a contract: which he entered into with Samphone, for example, a contract for the purchase of products or services purchased from Samphone.

The fulfillment of a legal obligation

Samphone’s legitimate interest: Alrossio’s legitimate interest, for example, in order to improve the quality of the service provided.

Your legitimate interest: as the holder of the personal data

Alrossio undertakes to treat your personal data in a manner that guarantees the confidentiality, security and protection of such data against its unauthorized or unlawful processing and against its loss, destruction or damage.

How long do we keep your personal information?

Alrossio retains your personal data only for the period of time strictly necessary to perform the purpose for which you collected them or, as the case may be, until you exercise your right of opposition or erasure right. After this period of conservation, Samphone eliminates your personal data.

 To whom do we transmit your personal data?

Whenever necessary, Samphone may transfer its personal data to third parties – Samphone’s partner companies, for example, freight carriers – solely and exclusively for the purpose of performing a service it has contracted, such as delivery of a product to the home. Your personal data may also be communicated, in compliance with the law, to entities of the State, such as the Tax Authority.

What are your personal data protection rights, how can you exercise them?

Right of access to information: you can obtain confirmation of your personal data processed by Alrossio, as well as the respective information about the purposes of the treatment or the periods of retention of this data.

Right of rectification: you can ask to change your personal data that are incorrect or incomplete.

Right of deletion: you can request the erasure of your personal data, as long as there are no legal impositions for its conservation.

Right to portability: you can receive the personal data you have provided to us in a structured form in a digital read-only format.

Right of opposition: you can oppose or withdraw the consent that you previously gave to the processing of your personal data.

Right to limitation of treatment: You may request limitation of the processing of your personal data in the form of:

1.Suspension of treatment;

2. Limitation of the scope of treatment to certain categories of data or treatment purposes.

Right not to be subject to automated individual decisions

You can ask not to be subject to any decision made solely on the basis of automatic processing. These decisions are related to the definition of consumption profiles by Samphone, based on their tastes, interests and preferences, search and purchase history, etc., in particular, to provide quality service and to fine-tune marketing communications.

You may exercise these rights in writing through the form available on our website