REFUND AND RETURN POLICY


At samphone.pt, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process. Please read this policy carefully to understand your rights and obligations.

1. Eligibility for Returns

1.1. To be eligible for a return, the item must be:

  • Unused, in its original condition, and in the original packaging.
  • Accompanied by a valid proof of purchase (e.g., order number or receipt).

1.2. The following items are not eligible for return:

  • Products that have been used, damaged, or altered.
  • Items without original packaging or tags.
  • Products purchased more than 15 days ago.

2. How to Initiate a Return

2.1. To initiate a return, please follow these steps:

  • Contact our customer support team at samphone.pt@gmail.com or +351937119295 within 15 days of receiving your order.
  • Provide your order number, the reason for the return, and any supporting photos if applicable.
  • Once your return request is approved, you will receive instructions on how to return the item.

2.2. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
  • We recommend using a trackable shipping method to ensure your return is received.

3. Refund Process

3.1. Once we receive and inspect your returned item, we will notify you of the status of your refund.
3.2. If your return is approved, your refund will be processed within 2 days .

3.3. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

4. Exchanges

4.1. If you need to exchange an item for a different size, color, or model, please contact our customer support team.
4.2. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately at samphone.pt@gmail.com or +351937119295.
5.2. We may request photos or a detailed description of the issue to assist with your claim.
5.3. If the claim is approved, we will provide a prepaid return label and either replace the item or issue a full refund.

6. Non-Returnable Items

6.1. The following items are non-returnable:

  • Products marked as “final sale” or “non-returnable” at the time of purchase.

 

7. Cancellations

7.1. If you wish to cancel your order, please contact us as soon as possible.
7.2. Orders that have already been shipped cannot be cancelled but may be returned under this policy once received.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at: