At samphone.pt, we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines the details of our shipping process, including delivery times, costs, and other important information. Please read this policy carefully before placing your order.

1. Shipping Locations

1.1. We currently ship within Portugal.

2. Processing Time

2.1. Orders are processed within the same day after payment is confirmed.
2.2. Processing times may be longer during holidays, promotions, or periods of high order volume.

3. Shipping Methods and Costs

3.1. We offer the standard shipping option which delivers the order the very next day. 

3.2. Shipping costs would be 4.90€

4. Delivery Times

4.1. Estimated delivery times depend on your location.
4.2. Delivery times are provided by our shipping partners and are not guaranteed by samphone.pt.
4.3. Delays may occur due to unforeseen circumstances such as customs clearance, weather conditions, or carrier delays.

5. Order Tracking

5.1. Once your order has been shipped, you will receive a confirmation email with a tracking number.
5.2. Use the tracking number to monitor the status of your delivery through the carrier’s website.

6. Incorrect or Incomplete Addresses

6.1. Please ensure that your shipping address is accurate and complete before placing your order.
6.2. If an order is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping.

7. Lost or Stolen Packages

7.1. If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier first.
7.2. If the package cannot be located, contact us at samphone.pt@gmail.com within 2 days of the reported delivery date, and we will assist you in resolving the issue.

8. Shipping Restrictions

8.1. Some products may have shipping restrictions due to size, weight, or regulatory requirements.
8.2. If your order includes restricted items, we will notify you and provide alternative solutions.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

• Email: samphone.pt@gmail.com
• Phone: +351937119295
• Address: R. da Palma N.221 223, 1100-391 Lisbon

Thank you for choosing samphone.pt. We appreciate your trust and look forward to serving you with fast and reliable shipping.